1 hour ticket response
DLive’s team of support engineers is dedicated to supplying fast answers to all your queries. We will examine your tech support ticket immediately after it is submitted and will respond with a solution to your problem within less than one hour after the technical support ticket submission. In fact, our average technical support ticket response time is twenty minutes.
An Exceptional Help Desk Support Service
Our customer service staff members have substantial experience in the shared hosting market and are competent enough to provide a rapid answer to your problem. If, however, the issue at hand is not within the competence of a customer service technician, the client support ticket will be sent to a programmer or admin for further investigation.
An Intuitive Help Section
To help you find a quick hint on how to use a certain service, we have incorporated a really intuitive Help Center section in our Web Control Panel. You can browse through a big selection of web hosting account administration articles and website management articles, check out the F.A.Q. section or watch our step–by–step video tutorials.
