Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Web Control Panel you’ll find an in–depth Help section featuring tons of educational articles and commonly asked questions. They are answered by our support team of seasoned technicians. Just type in your question and our smart platform will show you the best answer.

  • Top quality support service

  • How–To Videos

  • If you prefer to watch how a task is performed or how an issue is resolved, rather than just reading about it, take a look at our selection of how–to video tutorials. They address a lot of different topics and will help you swiftly find your way around our Web Control Panel.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 help desk service and a one–hour support ticket response time guarantee. Our knowledgeable technical support engineers will be online day and night to answer your enquiries and to troubleshoot any issue that you may stumble upon. Just open a customer support ticket from the Help section and we’ll reply to you right away.