Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • Each support request you send to us will be replied to within maximum 60 min. If your trouble ticket or email calls for further assistance from an administrator, we will timely forward it and leave a comment to let you know that your issue is being examined. If you take advantage of the Administration Services package, any of the services included there will be completed at a time that suits you.

  • Top quality support service

  • A Top–Class Tech Support Service

  • We will be at your disposal 24–7 to respond to any queries that you may have pertaining to our Web Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated server. If you also need support handling server management tasks, you can have a look at our Administration Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services.

  • Intuitive help center

  • An Intuitive Help Section

  • Every Linux dedicated hosting server is fitted out with our free–of–cost Web Control Panel, which offers a detailed knowledge base and a selection of step–by–step video tutorials. Whenever you require assistance while working with the Web Control Panel, just push the Help or Videos buttons situated in the upper right corner.