Although this isn't the keyfactor to distinguish a trustworthy shared hosting supplier from a bad one or a reseller from a real supplier, the option to call and communicate with a live person is an indicator that you aren't working with a one-person firm and that you can reach somebody any time you're looking for support. The telephone support for hosting services may range from common to expert, so the issues that can be resolved with a phone call differ based on the company. In the general case, these issues are more basic and include billing or first level tech issues because more complex issues usually need a support ticket where both you and the administrators can track what's going on with a particular situation. Nevertheless, being able to call your service provider can save you considerable time and efforts for the multitude of tiny problems that may eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

We believe that having the option to talk to a live agent is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you have the option to contact us over the phone for 14 hours a day. In case you consider purchasing one of our shared hosting, for instance, you are able to call us and find more about our services before placing your order so as to ensure that we do meet all of the system requirements for your websites. After your order, you'll be able to get in touch with us about any sales and billing difficulties you may have, or receive any kind of general or basic tech information that you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you'll have to use our ticketing system, which will make it easier to monitor the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you when you have any questions about the semi-dedicated server packages that we provide. Whether you wish to find out more about our plans, you have a billing issue or some general problem, you can give us a call. Though some more complex matters could need a support ticket to give some time to our technical support team to investigate, we are able to help you with many technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have an international number where you'll be able to reach us.