In case you have a website, a problem might always occur and it does not necessarily have to be connected to the hosting service itself. For instance, something could go wrong when you update a software app or some important data could be edited or erased unintentionally. No matter what the nature of the problem might be, you will need to touch base with the tech support team and ask them to recover a backup or to help you troubleshoot the problem that you’re experiencing. How fast they’ll do that will predetermine the span of time that your sites will be unreachable. For some sites such as social networking websites or web shops, an extended outage period often equals losing users and cash. Having said that, it is quite important for you to use the services of a web hosting company that offers not only a very good client support service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum response time for any trouble ticket that you submit or any email that you write is just 1 hour, even if you contact us on weekends and national holidays. Whatever the nature of your enquiry or issue may be, we will lend a hand instantaneously and will supply you with the necessary info to sort out any problem with your websites. The real response time commonly does not surpass fifteen to twenty minutes, which means that you can forget about waiting for hours and hours to get a problem solved or what is even worse – waiting around a whole day only to receive a response that more information is required whilst nothing’s fixed. We’ll give you assistance in a timely manner merely because we understand precisely how valuable time can be in the dynamic digital space. The 60-minute response time guarantee is valid for any billing or technical question that you might have with regards to our shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our extra-fast support service. You’ll get a reply to any ticket posted through the hosting Control Panel or email sent to our technical and client support team in less than an hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes considerably less time to examine and troubleshoot a problem. We will provide you with more details in case the solution entails something that needs to be done on your end. If you get in touch with us during public holidays or weekends, the response time will be the same and since our support staff is available to you 365 days a year, you’ll obtain prompt help for any technical, general or billing issue regardless of what time it is.