A live chat is one of the methods of communication offered by some website hosting providers as a part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is faster than a support ticket and it'll make it much less likely to misspell or misunderstand something as compared to a call with a representative. What's more, when the issue that you experience requires some time to be examined and resolved, you can do something different meanwhile rather than just waiting, as you would have to do if you call. You can also employ a live chat support service without spending a dime as long as you have Internet access even when your hosting supplier is situated in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all of our shared hosting, you can find live chat support that is online all the time, even on holidays. You're able to get in touch with us regardless of whether you already own an account or not, because we can assist you with almost anything, ranging from giving you common info on our services in case you are not our customer yet and you are thinking about acquiring one of our packages, to helping you with creating an e-mail account in an email client. A part of the issues are more complex and time-consuming, and you'll have to employ the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as a part of our services, therefore any time you have any questions about our semi-dedicated hosting services, you will be able to contact our customer support team at any moment no matter if you've already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and troubles, but we're able to assist you with quite a lot of tech questions too. We can help you choose the ideal plan for your websites in case you don't have an account yet, we can answer any kind of billing questions or issues you could have or we can assist you with setting up your new e-mail address on your personal computer or smart phone - all the abovementioned will be done timely since our live chat service is online all day long, each and every day. Any time you need support, you are able to talk to a representative and save time and effort.