A ticketing system is the most widely used channel of correspondence that web hosting providers offer to their customers. It is most often part of the billing account and is the quickest way to fix an issue that requires some time to investigate or that has to be forwarded to an administrator. Thus, all replies contributed by either party will be kept in one place in the event that somebody else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you will need to sign in and out of no less than 2 accounts to execute some operation or to reach the hosting company’s client support staff. In case you would like to administer several domains and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Also, it might take a significant amount of time for the provider to answer your ticket request.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting is not separate from the hosting account. It is part of our fully featured Hepsia Control Panel and you’ll be able to visit it at any given moment with just several clicks, without ever leaving your account. The ticketing system offers a quick-search box, so you can find virtually any ticket that you’ve already sent, if needed. Also, you can read knowledge base articles that belong to various problem categories, which you can select, so you can learn how to resolve a particular problem even before you open a ticket. The ticket response time is no more than 1 hour, which means that you can obtain prompt assistance at any moment and if our customer service team suggests that you do something inside your hosting account, you can do it right away without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with us and you’d like to contact our client service team representatives, you will be able to open a ticket directly from your Hepsia Control Panel instead of using a totally different client support platform like you will need to do with the vast majority of web hosting companies out there. Our integrated ticketing system will permit you to open a new ticket without hassles and to search through older tickets using an intelligent search box. Plus, you will be able to browse the applicable knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can carry out all of the aforementioned things without logging out of your Hepsia Control Panel at any time, so in case you encounter any challenge or have an enquiry, you can touch base with our support engineers and fix the particular issue in no more than an hour via one platform.