The support that you will get from your shared hosting supplier is very important, no matter if you have pre-sales questions and you're not a client yet, or you've got some technical problem with a current account. Timely and accurate info regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a real hosting supplier and not from some reseller. If you acquire a hosting account via a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a few days in order to receive a reply to your question, thus your sites may remain offline for quite a while. However, a supplier which provides various means of communication and has a technical support crew that is available any time will assist you to right away and help you minimize or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance without delay, so our shared hosting services include 24/7 technical support plus various ways of contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up buying a service that you cannot use. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires more investigation. In contrast to the majority of providers out there today, we respond to all tickets within one hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You are able to test our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives can assist you to select the perfect package or supply you with info about our servers, to verify if the system requirements for your web sites are met. In case you are an existing customer, you'll also be able to contact us through electronic mail or via our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We warrant that when you use these 2 methods of correspondence, you'll get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the hosting services of other companies, even large ones, you'll be able to compare the response time considering that it usually takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS

Every single virtual private server package that we offer features 24/7 customer and tech support, so if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any time, even holidays and weekends. For your benefit, we supply different means of communication - telephone support with a couple of local numbers internationally, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems since it is easier to keep track of what is going on. The maximum warranted response time for all emails and tickets is sixty minutes, yet it hardly ever takes that long to get support. If you add the Managed Services upgrade that we provide, our admins will also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Hosting

With a one-hour max reply time warranty, you will enjoy quick support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, so every time you open a support ticket via your billing account or you send an email about any problem with your server or the pre-installed software on it at any time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the best option when the issue involved needs a longer period of time to be solved or when it should be sent to our administrators, because it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to phone us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 too.